Not resolved
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling

Consumer beware! I will admit the mold removal process they use was thorough and we do not have an issue with mold anymore, but that's where the compliments end.

Their proposal CLEARLY stated that they would remove all walls, ceiling and floor.

When they started removing the floor they discovered asbestos and could not proceed. We contracted another company to do that before Puraclean could continue. No deduction was made in their invoice, even though they did no floor removal.

I shortpaid them $100 for the lack of this service and because we paid another company $350. Phone calls with the owner of the company actually yelling at me, over one hundred dollars, has cost them a customer and any referrals I would ever extend on their behalf.

Customer is always right - listen to your customers, Puraclean, your customer service and professionalism is seriously lacking.

Product or Service Mentioned: Puroclean Property Restoration.

Reason of review: Management/Owner very rude.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I didn't like: Management or owner of franchise.

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